Lelit is an Italian maker of home and prosumer espresso machines: the Anna, the Victoria, the Mara and MaraX, the Bianca and the William grinder, among others. They are compact machines with real boilers and PID or LCC temperature control, which makes them more demanding than a pod machine. They need time to warm up, they depend on clean water, and on the Bianca and Victoria a failed coffee-boiler probe disables every function, according to their own guides.
This page works through the faults we are called to on Lelit machines, using Lelit's own guides for the Anna, Victoria, MaraX, Bianca and William. It covers the flashing main switch on a MaraX, the probe alarms on a Bianca and a Victoria, the steam light that never goes out on an Anna, a grinder that stops after twenty seconds, and the backflush and descaling rules, where the guides disagree with each other. Where a guide stayed silent, we say so.
Book a visit and a technician comes to you, normally on the day you message us. He names the fault and the price before fitting a part, and repairs at your address when he can. If the machine has to go to the workshop, we collect it.
The visit that finds the fault is AED 100 plus 5% VAT. Repairs after that run from AED 80 to AED 400 depending on the fault, and you agree the price before we start.
Tell us the model name and the code on the plate, such as PL41, PL62X, PL91T, PL162T or PL72.
We fit genuine parts, and the price includes the labour.
Each repair carries a one-month warranty on the part and the work.
We work at your address first. The workshop is for jobs that cannot be done there.
FaultWhat we check or replaceWhere it sits in the range
Alarm for a temperature probeProbe, its connector and wiring, then the control boardLower to middle
Main switch frame flashing, group only warmHeater, thermal protection, level sensing, standby settingLower to upper
Steam light never goes outSteam thermostat or probe, heater elementLower to middle
Boiler filling alarmLevel probe, fill valve, pump, AUX wireLower to middle
No pressure or very slow shotsPump, group clogging, solenoid, scaleLower to upper
Leaks from the group, hoses or baseGroup gasket, hose joints, boiler fittingsLower to upper
Grinder stops, jams or humsBurrs, foreign object, motor, capacitor, boardMiddle to upper
Whole machine deadCord, fuse, switch, board and heater, in that orderLower to upper
Scale damageDescaling the hydraulic circuit, replacing blocked partsMiddle to upper
If a repair would cost more than the machine is worth to you, we say so before you pay anything beyond the visit.
ModelType, from the guidesFacts the guide gives
Anna (PL41 series)Espresso machine with a Termopid (PID) temperature display220-240V, 50Hz, 1050 W; pump ca. 12/15 bar; 2.7 litre tank; the guide gives no boiler size
Victoria (PL91T)Espresso machine with a temperature controller (LCC)230V 50Hz or 120V 60Hz, 1200 W; 300 ml boiler; 15 bar
Mara and MaraX (PL62, PL62X)Heat-exchanger machine; the MaraX has an Xmode switchPL62X in several voltage variants, see the next section
Bianca (PL162T)Dual-boiler machine with a rotary pump800 ml stainless coffee boiler, 1.5 litre stainless steam boiler, 2.5 litre tank, 150 W pump motor
William (PL72)Espresso grinder230V 50Hz or 120V 60Hz, 150 W
If yours is missing, send the plate details and a photo of the fault and we will say whether we can take it before a technician is sent.
Lelit sells the same machine in several electrical versions. That helps in the UAE, where the wall supply is 230 volts at 50 hertz, and it hurts when the wrong version arrives.
Model and variantSupply in the guideSource
PL62X and PL62X-EU230 V, 50 HzMaraX extended guide
PL62X-AUS240 V, 50 HzMaraX extended guide
PL62X-AS220 V, 50/60 HzMaraX extended guide
PL62X-100100 V, 50/60 HzMaraX extended guide
PL62X-120120 V, 60 HzMaraX extended guide
Anna220-240 V, 50 HzAnna guide
Victoria PL91T230 V 50 Hz or 120 V 60 HzVictoria guide
William PL72230 V 50 Hz or 120 V 60 HzWilliam guide
Desertcart UAE listing for a Mara PL62No voltage stated; the listing describes a 1.5 litre copper boiler with a heat exchanger and thermo-siphon systemUAE retailer listing
A machine marked 230V 50Hz, such as the PL62X or PL62X-EU, matches the UAE socket.
A 120V or 100V version needs a step-down transformer rated above the machine's wattage; the Anna is rated 1050 W and the Victoria 1200 W. That advice is ours; Lelit's guides do not describe converters.
Read the plate on the base before you plug in a second-hand or imported machine. Some Mara listings do not tell you which version you are buying.
If a 120 volt machine has already been on 230 volts and went dark, leave it switched off and message us.
Warranty and service: what Lelit says
We are an independent technician and not an authorised service partner of Lelit. There is no fixed worldwide term to quote.
Lelit page or guideWhat it says
MaraX and William guidesCovered by the warranty laws of the country of sale; terms come from the seller or importer
Victoria guideRefers to national laws implementing EC Directive 44/99/EC
Lelit support by country pageWarranty, support and service are provided by the international retailer you purchased from for most countries; buying from a retailer outside your country may mean shipping and service costs, so buying locally is recommended
Lelit UAE company information pageLists a registered address in Dubai South for BRG Middle East Trading DWC-LLC. The page does not call it a distributor or service centre
The support by country page lists no UAE importer, service centre, phone number or email. It links the UAE to an online support portal that our tools were not allowed to open, so we cannot tell you what the portal offers. Where a guide says to contact the service centre, start by asking the shop that sold you the machine who stands behind it.
We are independent of Lelit. If your machine is under warranty through a UAE seller, ask them first. If it is out of warranty or the route is unclear, our one-month warranty covers the part and the work.
Boilers and what they mean for a fault
The Lelit models on this page do not heat water the same way, and the way they do it changes what a failed part looks like.
ModelBoiler arrangement, from the sourcesWhat that tends to mean for a fault
Victoria PL91TOne 300 ml boiler; the guide says the LCC adjusts boiler temperatureThe guide says a probe short circuit or fault disables all machine functions
Mara PL62Heat exchanger with a 1.5 litre copper boiler, per the Desertcart listingThe guide gives a 24 minute wait and tells you to check the steam gauge when the group is only warm
Bianca PL162TSeparate 800 ml coffee boiler and 1.5 litre steam boilerTwo probes. The guide says a coffee probe fault disables everything and a steam probe fault leaves coffee working
Anna PL41Not statedThe guide describes a PID display and a steam ready light
The last column is our reading of the alarm tables below, not a statement from Lelit. It is the reason the same word, probe, calls for different repairs on different machines.
The MaraX extended guide treats two situations as alarms and gives the same instruction for each.
What you seeWhat the guide says to do
Main switch frame flashing continuouslyTurn the machine off and on and wait for it to reach the right temperature, 24 minutes. Check whether Standby is on; the guide's chapter 10 explains how to disable it
Group head only warmCycle the machine off and on and run some water. Wait 24 minutes, then check the steam gauge. If it reads 0, check the water level and that the tank is seated correctly
Water tank missing or emptyFill the tank and reinsert it
The shorter MaraX user manual lists the alarms as follows.
AlarmInstruction in the manual
Temperature sensor NTC1 disconnected or damagedContact the service centre
Temperature sensor NTC2 disconnected or damagedContact the service centre
Boiler filling phase exceeded the maximum timeCheck the water tank position and remove any blockages, restart with the main switch, and contact the service centre if it persists
Water tank missing or emptyFill it and insert it in its seating
Machine in stand-byLift the group lever fully, then return it to its initial position
The extended guide describes a two-position Xmode switch. It states that Xmode Steam gives priority to coffee and Xmode Coffee gives priority to steam, and that Xmode Steam is the factory setting.
The shorter manual says the use mode switch is preset to ModeX and the temperature mode switch is preset to Warm.
The two documents name the switches differently. If your machine behaves oddly after someone has touched a switch, tell us the position both switches are in.
The Bianca extended guide lists these alarms. Two alarms are shown as numbers, 04 and 05, alternating with the machine-ready icon. The rest are described by an icon and a meaning.
AlarmEffect, per the guideInstruction
No water in the tankNot statedTake the tank out, fill it with room-temperature water and replace it
Coffee boiler probe in short circuitAll machine functions are disabledContact the service centre
Coffee boiler probe faulty or disconnectedAll machine functions are disabledContact the service centre
Steam boiler filling longer than 150 secondsFilling alarmCheck the AUX wire under the machine, then contact the service centre
Steam boiler probe in short circuitSteam functions disabled; coffee onlyContact the service centre
Steam boiler probe faulty or disconnectedSteam functions disabled; coffee onlyContact the service centre
SettingFactory value
Coffee boiler temperature95 °C
Steam boiler temperature125 °C
Steam boilerOn
Pre-infusion timesOff
Brew temperature offset0 °C
Stand-byOn
Temperature scaleCelsius
Programmable low flowOff
Sleepy modeOff
Knowing the factory values matters when a machine seems to have lost its temperature: someone may have changed a setting. Reset the setting before you replace a part.
Victoria: alarms and shot problems
ProblemWhat the guide says
Low waterA tank icon appears. Remove the tank, fill it with room-temperature water and reinsert it
Temperature probe in short circuitA probe icon appears and all machine functions are disabled. Contact a service centre
Temperature probe faulty or disconnectedSame icon and the same effect. Contact a service centre
Coffee runs too fast, no creamGrind finer, use more coffee and press firmly
No coffee, or only dripsGrind coarser, use less coffee, press less, or backflush if the group is clogged
The Victoria guide gives the backflush as a monthly job, using the blind filter and Lelit detergent sachets of 3.5 g. It tells you to use only natural descaling products in the water tank, and to attach the plug to the appliance first and then plug the cord into the wall outlet.
The Anna guide says the PID is set at the factory to 95 degrees Celsius for coffee mode.
In coffee mode, a temperature above 108 degrees makes the display blink, which the guide says is a warning that the water is too hot for a good espresso.
If the ON light is lit but the ready steam indicator does not go off within 10 minutes, the guide's remedy is to contact the nearest service centre.
For any fault, malfunction or damage, the guide says not to attempt repairs.
The steam-light entry is short: ten minutes, then service. With a full tank, a light that stays on past ten minutes points to the steam thermostat or its heater circuit, which is a technician's repair. That reading is ours, not Lelit's.
The Anna guide is short, but it describes the sequence precisely enough to tell a fault from a skipped step.
Step or settingWhat the guide says
Plugging inFill the tank with cold water and reinsert it, checking that the tubes are not bent. Make sure the wall socket has the right voltage, then switch on
Heating timeAbout 3 minutes
Before first useOpen the steam and hot water knob, set the lever to coffee and press the pump switch
SteamSet the lever to steam and wait until the light comes on. Open the knob, expect some water first and then steam. Close the knob after frothing, run hot water through the wand to clear the circuit and clean the wand after every use
Hot waterSet the lever to hot water, wait for the light to stay on, open the knob and lift the pump switch
Display when readyThe PID shows the set temperature and the light stays on. In steam mode, STE alternates with the steam temperature
Changing the PIDOne press shows t1 for coffee, two presses show t2 for steam. Press the up button first, then use the arrows. The coffee range is 80 to 130 degrees and the steam range 120 to 140 degrees. The new value saves about 3 seconds after the last press
Two of those lines point at faults. A bent tube is the first thing the guide asks you to check when you refill the tank, and a steam light that stays dark after 10 minutes is the case the guide hands to the service centre. If someone has changed t1 or t2, the machine may be doing exactly what it was told, so tell us before we replace anything.
Step or settingWhat the guide says
Start-upFill the tank with room-temperature water, press the main switch and wait until the bar is full and Ok appears on the display
First useThe boiler fill runs for about 40 seconds
Stand-byStarts after 30 minutes of non-use
SteamPress the steam switch and wait for the bar to complete. Never put hands or body under the wand
Hot waterPress the hot water switch and open the knob counterclockwise. An electronic control stops the water after a set time
Pump pressureWhile dispensing, the coffee pump pressure gauge must be in the green zone
SettingsPress the minus button to enter settings and scroll, press plus to change a value, and the LCC stores it three seconds after the last button press
The green-zone rule is useful. A gauge that sits low while the group is dispensing, with a clean group and a correct grind, is a pump or flow fault. The guide does not say what causes it, so that reading is ours. The guide also says the machine must be cleaned at least once a week, using a damp cloth on the group, the gasket and the fixing rims, and that the steam wand must be cleaned after every use.
Plugs, adapters and extension cords
The Victoria guide says not to use adapters, multiple sockets or extension cords.
The Anna guide says to make sure the wall socket has the right voltage and not to let the cord hang over the edge of a table or counter.
The Victoria guide says to attach the plug to the appliance first, then plug the cord into the wall outlet.
Unplug the Anna when it is not in use.
A machine whose plug does not fit your socket is a reason to ask the seller for the correct cord, not to stack adapters. The Victoria rule against adapters and multiple sockets is a written instruction from Lelit, and it is the reason we do not recommend a cheap plug adapter for a 1200 W machine.
DocumentScheduleMethod
MaraX manualWeekly cleaning and annual descaling listed; backflush detail in the shorter manualBlind filter and one bag of detergent (F or PLA9201). Lock the portafilter, lift the lever for 10 seconds, pause 10 seconds, repeat 10 times. Rinse, then 5 more 10-second cycles without detergent
Anna guideAt least once a week and/or every 100 brewed coffeesClean the steam wand and filterholder after each use
Victoria guideOnce a monthBlind filter and 3.5 g of Lelit detergent
The schedules differ, so follow the guide for your own model. If you no longer have it, tell us the model and we will say what that guide says.
This is where the guides disagree.
DocumentWhat it says
MaraX extended guideThe descaling of the hydraulic circuit must be done every year by a specialised technician; authorised centres are listed on Lelit's website
Anna and Victoria guidesAdd only natural descaling products into the water tank. The Anna guide gives no frequency and says limescale depends on how often the machine is used and on water hardness
The guides do not explain the difference between the two instructions and do not name a product. Do not put a household descaler in the tank unless it is sold as a natural one, and tell us what you have already used.
Water: the resin filter and its limits
DetailWhat the guide saysWhere
Filter capacityTested capacity of 35 litres (PLA930S) and 70 litres (PLA930M)MaraX extended guide
When to changeWhen the volume is reached or within 4 months of installation, whichever comes firstMaraX extended guide
Replacement rule in the manualReplace after 14 complete fillings or after 4 months of useMaraX user manual
After a breakIf the machine is unused for one month, replace the filterMaraX user manual
Included with BiancaA 70 litre water softener filter in the equipment boxBianca guide
AnnaRecommends the PLA930M resin filter, not includedAnna guide
The Victoria guide asks you to replace the filter periodically because it loses effectiveness after treating a set volume of water. The MaraX guide says the filter must be changed once the cationic resin is worn out. That is why we ask for the filter date when you book.
ProblemCause and remedy in the guide
Grinder does not grindOily residue on the blades (clean the mills), blades set too close (use a coarser setting), worn blades or a foreign object (contact the service centre)
Motor does not runOverheating from long continuous use, or the continuous time limit exceeded. Let it cool 15 to 30 minutes, or wait for the automatic reset
LCC display not workingElectronic fault. Contact the service centre
Continuous grinding is limited to 20 seconds. The switch section of the guide says 19 seconds, so treat the limit as 19 to 20 seconds.
A warning icon appears on overheating. The guide gives both a cooling time of 15 to 30 minutes and an automatic reset after a 100-second wait, and the two instructions do not fully agree.
Clean the burrs every 4 kg of ground coffee with the Lelit PL104 cleaning powder. empty the hopper, run the grinder to clear the beans, pour in one pack, press the switch for about 5 seconds, refill with beans and discard the first couple of doses.
Wipe the outside with a damp cloth. Do not immerse the grinder or spray it.
The guide says only an authorised service centre should maintain the grinder, with original parts, and that a foreign object blocking the blades should not be cleared by the owner.
A grinder that hums but does not turn, loses the display or makes a new noise is a repair. We open it, check the burrs, the motor, its capacitor and the board, and clear whatever is stopping it.
Never remove the portafilter during extraction. Both the Anna and MaraX guides say so, and the MaraX guide gives the reason as the risk of burns from hot water.
Attach the plug to the appliance first, then plug the cord into the wall (Victoria guide).
Do not touch the machine with wet hands or feet (Victoria guide).
Do not immerse or spray the grinder (William guide).
Do not attempt repairs yourself when the guide names a service centre. This is the guides' advice and ours.
Keep the cord from hanging over the counter edge, and keep the machine and cord away from children under 8 (Anna guide).
Hot surfaces stay hot for a while after use (Anna and Victoria guides). Never direct steam or water toward your body.
A machine with a flashing frame, a probe alarm or a leak underneath should be switched off at the wall until it is checked.
TaskHow oftenSource
Clean the steam wand and filterholderAfter each useAnna guide
BackflushWeekly (Anna), monthly (Victoria); follow your own guideGuides
Change the resin filterAt its capacity or within 4 months, whichever is first; one month unused means replaceMaraX guides
DescaleYearly by a technician (MaraX) or with a natural product (Anna, Victoria)Guides
Clean the William burrsEvery 4 kg of ground coffeeWilliam guide
Check the water level and tank seatingBefore you startAlarm tables
The tank check costs nothing and appears in every alarm table.
What you seeWhat the guide says
A 24 minute warm-up on a MaraXThat is the stated time for the machine to reach the right temperature
Display shows temperature intermittently above 108 degrees (Anna)Described in the guide as how the PID display behaves
Stand-by on a MaraXLift the group lever fully and return it
Bianca factory values95 °C coffee, 125 °C steam, stand-by on
William rests after 20 secondsThe guide limits continuous grinding
Anything that stays after you have done what the table says is a fault.
Where the guides stop and a technician starts
SituationWhat the guide offersWhat we do
Any probe alarmContact the service centreTest the probe, connector and board
Boiler filling alarm after checking the tankCheck the AUX wire, then service (Bianca)Test the level probe, pump and fill valve
Steam light on past 10 minutes (Anna)Contact the service centreTest the steam thermostat and heater
MaraX still warm after 24 minutes and a power cycleCheck the water and the tank seatingTest the heater and protection
William grinder with a foreign objectContact the service centreOpen the grinder and clear it
Persistent leakNothing in the tablesTrace and replace the gasket or fitting
The guides send you to a service centre.
1
BookingTell us the model, the alarm or icon, and your area.
2
ArrivalA technician comes to you, usually on the same day.
3
Supply and waterHe reads the plate and asks about the filter before he opens the machine.
4
DiagnosisHe reads the alarm, then tests the probes, heater, pump, level sensing and group in the order the symptom points.
5
QuoteYou hear the price first. A part goes in only when you agree.
6
TestHe pulls shots, or runs the grinder, before he leaves.
7
CoverThe part and the work carry one month of warranty.
If the machine must go to the workshop, we collect it, explain why and give you a return date.
No Lelit guide says when to stop repairing. The notes below are our own.
FaultOur view
Probe, connector or wiring alarmWorth repairing
Clogged group, gasket, hose joint, level probeWorth repairing
Steam thermostat or heater elementWorth repairing on a machine you want to keep
Board failureCompare the quote with the cost of a new machine
Scale damage across the hydraulic circuitQuote first; it can be a long job
A 120 volt unit damaged on 230 voltsTest first; the damage may exceed the machine's value
If you buy new, ask for a 230V 50Hz version and for the name of the UAE seller who handles its warranty.
Is the tank full, seated and the right way round?
Have you waited the 24 minutes on a MaraX after a power cycle?
On a MaraX, are the two mode switches where you think they are?
Does the resin filter date and the tank volume fall inside its limit?
Does the plate on the base match the supply?
If the alarm is still there, switch the machine off at the wall and message us.
The model name and the code on the plate.
The alarm number or the icon shown on the display.
The voltage on the plate, and whether a transformer is used.
The date the resin filter was fitted and the last backflush.
Any setting someone changed.
Add what you have already tried so we do not repeat it.
We repair Lelit machines in Dubai Marina, JBR, Palm Jumeirah, JLT, Downtown, Business Bay, Jumeirah, Al Barsha, Dubai Hills and Deira. If you are outside those districts, ask us.
How much does Lelit repair cost in Dubai?
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The visit is AED 100 plus VAT. Most repairs then cost AED 80 to AED 400, and you approve the price before we start.
Is there an authorised Lelit service centre in Dubai?
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Lelit's UAE company page lists a registered address in Dubai South for BRG Middle East Trading DWC-LLC but does not call it a service centre, and the support by country page lists no UAE service contact. We name no centre and are independent of Lelit.
Who gives the warranty on a Lelit in the UAE?
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Lelit's guides refer to the warranty laws of the country of sale and say terms come from the seller or importer. Ask the shop that sold you the machine.
Why is my MaraX main switch flashing?
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The extended guide treats it as an alarm: turn the machine off and on, wait 24 minutes, and check whether Standby is on. If it persists, a technician should look at it.
What does a probe alarm mean on a Bianca or Victoria?
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The guides describe a coffee boiler probe in short circuit or disconnected as disabling all functions. They tell you to contact the service centre.
My Anna's steam light stays on. What now?
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The guide says that if the ready steam indicator does not go off within 10 minutes, contact the nearest service centre. We test the steam thermostat and heater.
How often should I backflush?
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The Anna guide says at least weekly or every 100 coffees, the Victoria guide says monthly. Follow the guide for your model.
Do I need to descale a Lelit?
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The MaraX guide says every year by a specialised technician. The Anna and Victoria guides say to add only natural descaling products to the tank.
Which version of the Lelit should I buy for the UAE?
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A 230V 50Hz version, for example the PL62X or PL62X-EU. The 100V and 120V versions need a transformer.
How long should the William grinder run?
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Not more than 20 seconds at a time, and the guide asks you to let it cool 15 to 30 minutes after an overheating warning.
How often should the resin filter be changed?
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The MaraX guides give 35 litres for the PLA930S and 70 litres for the PLA930M, or 4 months, whichever comes first.
Is it worth repairing a Lelit?
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Probes, gaskets, level sensing and thermostats usually are. A board failure, or damage from the wrong voltage, needs a quote compared with a new machine.
Message us on WhatsApp at +971 55 209 9785. Tell us the model, what it shows and your area.
