Overview
One Click Dubai repairs LG ice makers at home across Dubai, with a technician sent the same day. We repair the in-door ice makers, freezer ice makers, Craft Ice makers and ice and water dispensers on LG French door, side by side and bottom freezer refrigerators, including InstaView and ThinQ models, and fit genuine LG ice maker assemblies.
LG builds three different ice makers into its fridges, sometimes two in the same fridge, and each fails in its own way. The slim in-door unit suffers from a frozen fill tube. The freezer unit is simple and depends on the freezer being properly cold. The Craft Ice maker is slow by design and is often reported as faulty when it is working. This page takes each in turn.
LG ice maker repair in Dubai: the short answers
LG ice maker repair in Dubai from One Click Dubai starts with a AED 100 diagnostic visit, plus VAT. The technician checks the freezer temperature, the water fill and the ice maker's test cycle, finds the fault and gives a fixed price before any repair.
The model number is on a label on the inside wall of the fresh food compartment, and begins with letters such as GR, GC, LF, LR or LS. Send a photo when you book.
Which LG ice maker do you have?
An LG refrigerator has an ice maker in the left-hand door, in the freezer, or both. Identify which one has stopped, because the checks differ.
A fridge with both an in-door maker and a freezer or Craft Ice maker has two separate water outlets on its inlet valve and two separate controls. The same layouts appear on French door models such as LFX31925ST, LFX28968ST and LMXS30776S and on side by side models such as LSXS26326S and LSXS26366S. One can fail while the other carries on, and that is useful evidence: if both have stopped, look at the shared items, which are the supply, the filter and the freezer temperature.
LG ice maker not making ice
An LG ice maker not making ice is switched off, short of water, too warm or has a frozen fill tube in most cases. Unit failure comes after those. Check in this order.
LG fridge not making ice, bottom freezer models
On bottom freezer and freezer-drawer ice makers the commonest causes are the switch, a drawer left slightly open so the compartment runs warm, and frost on the rear wall cutting the airflow. Check that the drawer closes fully and nothing is stopping the bin from seating.
LG ThinQ refrigerator not making ice
A ThinQ fridge has the same ice maker as its non-connected equivalent. The app adds two things: it can switch ice making and Ice Plus on or off remotely, so check nobody has turned it off, and it offers Smart Diagnosis, which reports stored faults. Tell us what it shows.
Not making ice and the freezer is not cooling
If the freezer is soft as well, the ice maker is not the fault. The cause is in the cooling system: a defrost fault, an evaporator fan, or the Inverter Linear compressor and sealed system. That is a refrigerator repair, and the ice maker will restart by itself once the freezer is cold again. See refrigerator repair.
Our guide to an LG ice maker not working follows these steps in more detail.
How to reset and test an LG ice maker
An LG ice maker is reset by switching it off and on at its own switch, and tested with the test button, which forces one harvest and fill. The test tells you whether the mechanism and the water supply both work.
On an in-door unit, open the left door and the ice room cover and remove the ice bin. On a freezer unit, pull out the bin.
Turn the ice maker's switch off for about 30 seconds and back on. This clears a stalled cycle.
Water will be released.
It is a small button on the ice maker body, usually underneath or on the front edge. Hold it for about three seconds.
The tray should twist to empty, return level and then fill with water.
If the test ran and water arrived, allow a few hours for the first ice.
Run the test once. Repeating it with water already in the tray floods the compartment, and that water freezes around the ice maker.
Ice Plus is not a reset. It runs the freezer colder for 24 hours to speed up ice making, which helps before a party and does nothing for a fault.
LG ice maker not filling with water
An LG ice maker not filling with water, when the door dispenser still works, almost always has a frozen fill tube. On in-door models the water has to travel up through the door hinge and across to the ice maker through cold spaces, and the last section freezes shut.
Why LG fill tubes freeze
The tube should be empty between fills. A valve that does not seat firmly lets a trickle through, and each drop freezes in the tube until it is plugged. Low water pressure makes valves seat poorly, a filter left too long lowers the pressure further, and a door that is not closing fully lets the tube get colder than intended. Thawing treats the symptom. The valve, the filter or the door seal is the cure.
See our guide to an ice maker not filling with water.
LG ice maker frozen or freezing up
An LG ice maker freezing up has water spilling or dripping where it should not, or humid air reaching the ice compartment. On in-door models the compartment is a small freezer set into a fridge door, so its seal matters a great deal.
To defrost an in-door ice compartment, switch the ice maker off, empty the bin and leave the cover open with the fridge door open for a short while, or warm it gently with a hair dryer on low. Do not use sharp tools. The tray is thin plastic and the fill tube is fragile.
More on this in our guide to an ice maker not freezing or cold.
LG ice dispenser and water dispenser not working
An LG ice dispenser not working, with ice in the bin, has clumped ice, a bin that is not seated on its drive, a failed auger motor, a stuck chute door or a control fault. Check the lock first: a padlock icon on the display means the panel is locked.
The wiring loom and the water tube both pass through the top hinge of the left door. Years of opening and closing can fatigue a wire there, and the sign is a dispenser that works with the door in one position and not another. See our guide to an ice maker not dispensing or dropping ice.
LG fridge leaking water from the ice maker
An LG fridge leaking water from the ice maker shows as drips down the inside of the left door, a puddle at the dispenser, ice on the freezer floor or water under the fridge. The location identifies the cause.
Close the supply tap whenever you find water behind or under the fridge, and keep it closed until the leak is found.
LG Craft Ice maker: slow, misshapen or not working
The LG Craft Ice maker produces large round ice slowly, about three spheres every 24 hours in normal mode, and stores a small number in its own bin. Most reports of a Craft Ice fault are that pace seen for the first time.
The Craft Ice maker has its own outlet on the water valve and its own control, so its faults are diagnosed separately from the door ice maker. Keep the freezer drawer closing fully. A drawer left ajar on a tray handle is enough to slow it further.
Noises from an LG ice maker
An LG ice maker makes a handful of normal sounds. Learn them and the abnormal ones stand out.
LG water filters and supply
LG asks for the refrigerator water filter to be changed about every six months, and the ice maker is the first thing to suffer when it is not. A loaded filter cuts the fill, which makes small or hollow cubes and encourages the fill tube to freeze.
LG ice maker replacement
LG ice maker replacement is the repair when the unit will not run a test cycle with power present, the tray is cracked or will no longer release cubes, or the motor has failed. We fit genuine LG assemblies chosen from the model number, since LG uses several different units that look alike.
At the wall.
On in-door units the compartment cover unclips.
Usually two or three.
Check the fill tube is clear while it is exposed.
Watch a full cycle and fill before refitting the bin.
Replacement of a bottom freezer ice maker takes about half an hour. An in-door unit takes longer if the compartment needs defrosting. If a new unit does not start, see our guide to a new or replaced ice maker not working.
LG ice maker troubleshooting at a glance
Use this table to decide what to try yourself and when to book.
What LG ice maker repair costs
LG ice maker repairs are small beside the value of the fridge, and nearly always worth doing. The exception is an ice fault that turns out to be a compressor or sealed system fault on an old fridge, where the whole appliance needs weighing up.
The diagnostic visit is AED 100 plus VAT. You have a fixed price before the repair starts, and one month's cover on parts and labour afterwards.
LG ice maker service center in Dubai: repair at home
Our LG ice maker service is carried out in your kitchen, so the fridge stays where it is and there is no service center to visit. A typical repair takes 45 minutes to an hour and a half.
For other brands and for free-standing machines, see fridge ice maker repair, Samsung ice maker repair and ice machine repair.
We cover all of Dubai, including Dubai Marina, JBR, Palm Jumeirah, JLT, Downtown, Business Bay, Jumeirah, Al Barsha, Dubai Hills and Deira.
Frequently asked questions
Who repairs LG ice makers in Dubai?
One Click Dubai repairs LG refrigerator ice makers at home across Dubai, the same day. Call or WhatsApp +971 55 209 9785.
Why is my LG ice maker not making ice?
The ice maker's switch is off, the freezer is too warm, the filter or supply is restricted, the fill tube is frozen, or the unit has failed.
How do I reset an LG ice maker?
Switch the ice maker off at its own switch for 30 seconds and back on, then press and hold the test button for about three seconds to run a cycle.
Where is the test button on an LG ice maker?
On the ice maker body, usually underneath or on the front edge, behind the ice bin.
Why is my LG ice maker not filling with water?
A frozen fill tube is the usual cause when the water dispenser still works. The inlet valve is the next.
Why is my LG ice maker not dispensing ice?
Clumped ice, a locked panel, a bin not seated on its drive, or a failed auger motor or chute flap.
How fast does LG Craft Ice make ice?
About three spheres every 24 hours in normal mode. That is how it is designed.
How often should the LG water filter be changed?
About every six months.
Do you fit genuine LG ice makers?
Yes, matched to the model number.
How much does LG ice maker repair cost?
The diagnostic visit is AED 100 plus VAT. The repair is quoted at a fixed price once the fault is found.
Is the repair guaranteed?
Yes, for one month on parts and labour.
My LG freezer is not cooling and there is no ice. Is it the ice maker?
No. That is a cooling fault, and the ice maker will work again once the freezer is cold.
Book an LG ice maker repair
Call or WhatsApp +971 55 209 9785 at any hour, or use the booking form. Send the model label and tell us which ice maker has stopped, whether the water dispenser works and what the test button did.