Overview
One Click Dubai carries out AEG washing machine repairs at home in Dubai, with an engineer sent the same day. We repair AEG Lavamat and Lavamat Turbo machines, current 6000 to 9000 Series washers, built-in models and AEG washer dryers.
An AEG is bought to last, and most of the ones we see are worth repairing properly. This page sets out the faults by symptom, then goes into the door lock, leaks underneath, Lavamat spin and drain problems, start faults, washer dryers, built-in machines, bearings and cost.
We fit genuine AEG parts, ordered against the product number on the rating plate.
AEG washing machine repair in Dubai: the short version
AEG washing machine repair in Dubai from One Click Dubai is a home service with a AED 100 diagnostic visit, plus VAT. The engineer finds the fault, gives a fixed price and, for the usual AEG faults, completes the repair in the same visit.
If you searched for AEG washing machine repairs near me, we attend every part of Dubai. AEG washer repair goes faster when we have the product number: nine digits beginning 914, on the plate inside the door opening, next to the model name. AEG belongs to the same group as Electrolux and Zanussi, and the three share fault codes and many parts.
AEG washing machine faults and problems
AEG washing machine faults show either as a symptom or as a code on the display. AEG machines use the same code families as their sister brands, with the number after the E giving the area of the fault.
Note the whole code, including the last digit, before switching off. Then try one restart: off, plug out for five minutes, and a short programme. AEG washing machine problems that return after that restart need testing, not more resets.
Older Lavamat machines without a display signal faults by flashing the end light or the start light a number of times. Count the flashes between pauses and tell us the number.
AEG washing machine door locked, and how to unlock the door
An AEG washing machine door locked at the end of a programme releases by itself after a few minutes, when the lock has cooled. If the AEG washing machine is still locked after five minutes, there is water in the drum, the child lock is on, or the door lock has failed closed.
Up to five minutes after the programme ends.
If the drum holds water, the lock is doing its job. Select a drain or spin programme.
A key symbol on the display means it is on. Hold the buttons shown in the manual.
Open the filter flap at the bottom, use the emergency drain hose if fitted, and empty the drum into a shallow tray.
Switch off and unplug for five minutes.
Some AEG models have a release behind the filter flap. Pull it downward while easing the door open.
Do not lever the door. Book a visit.
AEG Lavamat: unlock the door
To unlock an AEG Lavamat door, the same order applies, with one difference on the oldest machines: the door is opened by a push button on the fascia, not a handle. If that button does nothing after the lock has had time to release, the lock or the button's linkage has failed.
When the lock needs replacing
Signs of a failing AEG lock are a door that needs pushing hard before the programme will start, a lock indicator that flickers during the wash, or an E40 code. We replace the lock from the front, in about half an hour, after releasing the door seal's outer band. See also our door locked guide.
AEG washing machine leaking underneath, and inlet hose leaks
An AEG washing machine leaking underneath has water escaping from the pump filter, the pump, an internal hose, the dispenser hose or the tub. AEG fits two protections against leaks, and both change what you see.
The Aqua Control inlet hose
Many AEG machines come with an Aqua Control hose. It is a double-walled inlet hose with a safety valve at the tap end. If the inner hose leaks, water is trapped in the outer sleeve, the valve shuts and a small window on the valve body turns red. The machine then gets no water and stops with a supply fault. An AEG washing machine inlet hose leak of this kind cannot be reset. The hose has done its job and must be replaced.
The base float
A tray in the base of the machine catches internal leaks. When water collects there, a float switch stops the fill and runs the drain pump continuously. If your AEG pumps without pause and will not start a wash, there is water in the base. Tilting the machine to empty the tray gets it running, but the leak that filled the tray is still there and needs finding.
Where internal leaks come from
For any active leak, close the tap and unplug the machine, then call. Slow leaks are covered in our leaking guide.
AEG Lavamat and Lavamat Turbo not spinning
An AEG Lavamat not spinning has usually held the spin back because of water left in the drum, a load it cannot balance, or foam. When an AEG washing machine drum is not turning in the wash either, the motor, its brushes or its control has failed.
Lavamat Turbo washer dryers
The Lavamat Turbo is a washer dryer. An AEG Lavamat Turbo not spinning before the drying phase will leave the laundry too wet to dry. The causes are the same as on a washer, and the spin is repaired first.
Older Lavamat machines
Lavamat machines built with brushed motors need brushes after long service, and that is the first thing we check on any older Lavamat whose drum has stopped. Newer AEG machines with inverter motors have no brushes. On those a no-spin fault is traced to the motor's sensor, the wiring or the inverter board. More checks are in the not spinning guide.
AEG Lavamat not draining
An AEG Lavamat washing machine not draining water is blocked at the filter in most cases. The second cause is a drain hose kinked or blocked, and the third is the pump.
And protect the floor.
Bottom right of the front. Pull out the small emergency drain hose if there is one, remove its cap and drain into a low dish.
Clean out fluff, coins and clips, and check that the impeller behind it moves.
A filter that is not tight is the commonest cause of a leak after cleaning.
For kinks behind the machine, and for a blockage where it joins the sink waste.
A humming pump with no flow is jammed or worn. A silent one has failed electrically.
An AEG Lavamat Turbo not draining adds one possibility. Fluff from the drying side is washed down into the sump and can mat over the filter much faster than on a washer alone. Clean the filter monthly on a washer dryer. See the not draining guide.
AEG washing machine not starting a cycle
An AEG washing machine not starting a cycle, with the display on, is waiting for the door lock to confirm, for the child lock to be released, or for a delay to run out. With no display at all, the supply or the board is at fault.
AEG machines switch themselves off after a few minutes of inactivity to save power. A dark panel on a machine that was simply left idle is not a fault. Press the on/off button. Our won't start guide has the full checklist.
AEG washer dryer repair: not heating up, and not drying
An AEG washer dryer not heating up during drying, with the drum turning and the laundry staying wet, has a fault in the drying circuit. AEG washer dryer repair for this starts with the air path, because a blocked duct is behind most heater and thermostat failures.
Dry smaller loads than you wash. The drying capacity is on the rating plate and is lower than the washing capacity. On a washer dryer, the cold tap must stay open during drying on models that condense with water. More is on our washer dryer repair page.
Built-in AEG washing machines
A built-in AEG washing machine is repaired in the same way as a freestanding one, with the added work of getting it out of the kitchen and back in without marking anything.
To reach the filter and the feet.
It hangs on hinges fixed to the machine's front.
And the hoses and cable checked for enough slack.
On its own feet, never dragged on the floor finish.
With the feet reset so that the furniture door sits level with its neighbours.
The door lock, door seal, filter and often the pump are reached from the front with the machine in place. Brushes, belt, heater and shock absorbers need it out.
Because a new integrated AEG costs a good deal more than a freestanding machine and must match the existing door and aperture, repair makes sense for longer on a built-in model.
AEG bearings and a noisy spin
An AEG that roars on the spin, louder each month, has worn drum bearings. Other noises have other causes, and the stage of the cycle separates them.
Check bearings by lifting the front lip of the drum with the machine off. Movement of the drum against the tub, or a rough feel when it is turned by hand, confirms wear. Depending on the model, the tub can be opened and the bearings and seal replaced, or the rear tub assembly is replaced complete. We confirm from the product number and quote both where both exist.
Do not run a machine for long on failed bearings. The drum shaft wears, the seal fails completely and water reaches the motor. See the noise guide.
AEG washing machine service center in Dubai, service and installation
If you need an AEG washing machine service center in Dubai, One Click Dubai sends an engineer to your home with genuine AEG parts. Call or WhatsApp +971 55 209 9785.
AEG washing machine service
A service on a working AEG covers the filter and pump chamber, the inlet filter and Aqua Control hose, the drawer and its recess, the door seal, belt, brushes where fitted, shock absorbers and a hot maintenance wash. On washer dryers we add the drying duct and fan.
AEG washing machine installation
Installation covers the transit bolts, levelling, the inlet hose, the drain hose height and a test programme. For built-in models it includes fixing under the worktop and hanging and aligning the furniture door.
AEG repair cost, and when a larger repair is worth it
AEG washing machine repair in Dubai typically costs AED 200 to AED 500 at market rates for a door lock, pump, inlet hose, belt, brushes, heater or seal, and AED 500 to AED 1,200 for a control board, motor or bearings. Our diagnostic visit is AED 100 plus VAT.
The usual rule, that a repair should cost less than half of a new equivalent machine, works in an AEG's favour. A new AEG costs two or three times what a budget washer does, so a AED 900 repair that would write off a cheap machine is reasonable on an eight-year-old AEG in good condition.
We cover all of Dubai, including Dubai Marina, JBR, Palm Jumeirah, JLT, Downtown, Business Bay, Jumeirah, Al Barsha, Dubai Hills and Deira. For other makes see washing machine repair.
AEG softener drawer not emptying, and other drawer faults
An AEG detergent drawer that leaves softener or water behind has a blocked siphon in the softener compartment, or water jets above the drawer that are partly blocked.
Pull it out to the stop and press the release catch.
Rinse it and the small tube beneath it until water runs through freely.
Brush the roof of the drawer recess, where the jets are, and the floor of the recess.
And leave the drawer slightly open between washes so that it dries.
Keep softener below the MAX mark and dilute thick products. If powder is left behind in the main compartment, the cause is damp powder, low water pressure or a blocked jet. Water running out of the front of the drawer during the fill means the jets are spraying sideways or the hose from the drawer housing to the tub is blocked.
AEG control board and inverter faults
An AEG that is dead with a good supply, freezes during a programme, or will not drive the motor although the motor tests good has a fault in its electronics. Current AEG machines have a main board, a user interface board and, on inverter models, a separate motor control.
We test every part the board controls before replacing or repairing it. Component-level repair is done on the bench in our workshop, and the machine stays in your home. AEG replacement boards are supplied for the product number and many must be configured for the exact model when fitted. A board bought by model name alone often will not run.
A surge-protected socket is worthwhile for a machine of this value, particularly in buildings with regular power maintenance.
Programmes that take much longer than the display says
An AEG whose programme time keeps extending is usually correcting something, and the commonest cause is not a fault in the machine.
AEG machines with load sensing estimate the programme time at the start and adjust it once they have weighed the laundry, so a change in the first few minutes is normal. A programme that adds half an hour or more near the end is not, and the list above is the order in which to check.
Looking after an AEG washing machine
AEG's care advice is brief, and following it protects the parts that are expensive to replace.
Bearings and tub seals last longest in machines that are regularly run hot, kept clean and not overloaded.
Frequently asked questions
How do I unlock my AEG washing machine door?
Wait five minutes, drain any water, unplug for five minutes, and use the emergency release behind the filter flap if your model has one. Do not force it.
Why is my AEG washing machine door locked?
The lock needs a few minutes to release. If it stays locked, water is in the drum, the child lock is on, or the lock has failed.
Why is my AEG washing machine leaking underneath?
The pump filter, pump, an internal hose or the tub seal. If it pumps constantly and will not fill, water is in the base tray.
What does a red window on the AEG inlet hose mean?
The Aqua Control hose has detected a leak and shut off. It cannot be reset and must be replaced.
Why is my AEG Lavamat not spinning?
Water left in the drum, an unbalanced load, worn brushes or a broken belt.
Why is my AEG Lavamat not draining?
A blocked filter in most cases, then the hose, then the pump.
What does E20 mean on an AEG?
A draining fault. Clean the filter and check the drain hose.
What does E40 mean on an AEG?
A door lock fault. Close the door firmly. If it returns, the lock needs replacing.
Why is my AEG washer dryer not heating up?
A blocked drying duct, a failed drying heater or a tripped thermostat.
Do you repair built-in AEG washing machines?
Yes, including removing and refitting the plinth and furniture door.
How much do AEG washing machine repairs cost?
AED 100 plus VAT for the diagnostic. Most repairs are AED 200 to AED 500 at market rates.
Do you fit genuine AEG parts?
Yes, ordered by product number.
Is the repair guaranteed?
Yes, for one month on parts and labour.
Book an AEG washing machine repair
Call or WhatsApp +971 55 209 9785, or use the booking form. The product number and the full code from the display are the two details that help most.